General, sales and press information

In which countries is it possible to shop online?

USA and The Netherlands

What payment methods do you accept?

Sunaj accepts American Express, Mastercard, Visa, Ideal and Paypal.

How is tax calculated in my order?

Orders shipping to New York will be charged sales tax.

What time does my order have to be submitted by in order to ship the same day?

All orders must be submitted by noon (12:00 pm) EST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.

My size is not showing up, what do I do?

Unfortunately, if your size is not showing up that means it’s out of stock. 

How do I know what size I need?

Please check the size and fit section and if you still have questions after that you can always email us at store@sunaj.com

I have ordered the wrong item/size by mistake. Can I change my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.

I changed my mind and want to cancel my order. How do I do that?

You may cancel an order at any time before the order ships, just send us an email store@sunaj.com to see the status of the order.

Can I track my order?

You will receive a tracking number as soon as your order ships out. 

RETURNS

What steps do I need to take to do a return?

Send us an email and we will send you a return label. US shoppers please email store@sunaj.com. Holland shoppers please email us at storenl@sunaj.com

What do I need to include with my return?

We ask you to include a copy of the invoice as well have the original tags attached to the garments with prepaid label you requested via email.

How long will it take to receive my refund after I shipped my return?

The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.

What steps do I need to take to do an exchange?

We recommend you to contact us at store@sunaj.com and we can assist you in checking to ensure your exchange size is available as well as reserve the item for you. 

How long do I have to make an exchange?

8 days.